Bridging the Digital Divide: How Axial Patient Care Empowers the 60+ Population in RPM & CCM

While Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) offer transformative benefits, integrating these technologies with the 60+ population presents unique challenges. Addressing these barriers is not just about adopting new tools; it's about ensuring equitable, effective, and truly patient-centered care.

Understanding the Challenges.

Older adults, a demographic often managing multiple chronic conditions, stand to gain immensely from RPM and CCM. However, their engagement can be hindered by several factors:

Technology Comfort & Literacy: Many in this age group may not have grown up with digital devices, leading to discomfort or anxiety around new tech, from setup to consistent daily use.

Access & Affordability: Owning necessary devices, having reliable high-speed internet, and affording data plans can be significant barriers for those on fixed incomes or in underserved areas.

Physical & Sensory Impairments: Declining vision, hearing, or dexterity can make interacting with smaller screens, buttons, or auditory instructions difficult. Cognitive changes may also impact adherence to monitoring routines.

Trust & Preference for Traditional Care: A strong preference for in-person interactions and a potential skepticism toward new technology or data privacy can create resistance.

Lack of Support: Patients living alone or those whose caregivers aren't involved in the RPM/CCM process may struggle with setup, troubleshooting, or consistent engagement.

Axial Patient Care: Bridging the Gap with Human-Centric Solutions

At Axial Patient Care, we understand that successful RPM and CCM for the 60+ population requires more than just providing devices. It demands a human-centered approach that anticipates and actively addresses these challenges, ensuring seamless integration and meaningful engagement.

Here’s how Axial Patient Care empowers practices and patients:

Simplified Onboarding & Ongoing Support: We take the burden off your practice and your patients. Our team handles the entire setup, comprehensive onboarding, and continuous monitoring. We guide patients through device usage with patience and clarity, building confidence and reducing tech anxiety.

Dedicated Patient Engagement Focus: We don't just collect data; we foster connection. Our approach emphasizes regular, empathetic communication that goes beyond automated alerts, ensuring patients feel truly cared for, not just monitored. We understand the nuances of communicating medical information in a way that resonates with older generations.

Proactive Problem Solving: Our human-led monitoring identifies potential issues related to device usage or patient understanding early. This allows for timely intervention to address any technical difficulties or adherence challenges before they impact care.

Comprehensive Practice Integration: We simplify your workflow. Our expert team integrates RPM/CCM into your existing practice operations efficiently, allowing your staff to focus on patient care without being overwhelmed by new technology management. We also provide clear monthly billing reports to ensure accurate and streamlined reimbursement.

Built on Clinical Understanding: Unlike impersonal corporate solutions or tech companies without direct clinical experience, Axial Patient Care is deeply rooted in the realities of primary care. This background informs our approach, ensuring our programs are practical, patient-friendly, and truly supportive of your practice's goals.

By partnering with Axial Patient Care, primary care clinics can confidently extend high-quality, continuous care to their 60+ patients, overcoming common barriers and fostering stronger, more engaged patient relationships. We believe that technology, coupled with genuine human understanding, is the key to ensuring all patients benefit from the future of healthcare.

How do we ensure technology truly serves everyone in healthcare, especially our valued 60+ population?

In my latest article, I dive into the unique challenges older adults face with RPM/CCM, and how Axial Patient Care bridges that digital divide with a truly human-centric approach. It's about empowering patients and strengthening practices, together.

Read more here:

#DigitalHealth #SeniorCare #PrimaryCare #RPM #CCM #HealthcareInnovation

Newer Post >

What Most Practices Don’t Know About RPM and CCM (But Should)

June 30, 2025

Denise Behrens-Tranel COO at Axial Patient Care June 5, 2025 In today’s busy healthcare environment, many practices are missing out on two powerful tools that support patient health and bring in steady revenue: Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) . At Axial Patient Care , we’ve worked with clinics that were already doing much of the work—like checking on patients between visits, managing medications, and following up on symptoms—but weren’t getting reimbursed for that time. Let’s break down why RPM and CCM deserve your attention.

Understanding Why Medicare Endorses Chronic Care Management (CCM) and Remote Patient Monitoring (RPM)

June 30, 2025

Axial Patient Care 38 followers June 10, 2025 As healthcare evolves to meet the needs of an aging population, Medicare has taken clear steps to support care models that emphasize prevention, continuity, and patient empowerment. Two programs it strongly backs are Chronic Care Management (CCM) and Remote Patient Monitoring (RPM). But why does Medicare endorse these programs—and what does that mean for primary care practices?